We look forward to welcoming you. When you make your booking, you are entering into an agreement with us. Please read our terms and conditions of booking below.
In these terms and conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted later). “We”, “us” and “our” means Yew Tree Cottages.


Arrival and Departure
Check in is available from 4.00pm to 10.00pm (16:00 to 22:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you please vacate your room by 11.00am (11:00) on the morning of departure.


Online Reservations
Full payment of the reservation will be debited from the valid credit, debit or charge card provided at the time of booking or shortly after. If you are unable to pay for the reservation with a valid credit, debit or charge card, then we require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared.


Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

• In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.
• If you cancel your reservation within 7 days of the scheduled date of arrival you may be responsible to a charge equivalent to the total reservation price.
• Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
• Any reservation made during the period of Glastonbury festival (Wed, 26 Jun 2024 – Sun, 30 Jun 2024) is non-refundable.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with us. For this reason, we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.


Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into other local accommodation of similar grading in a similar standard of room(s). Should this establishment be more expensive than Yew Tree Cottages, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.


Car Parking
A car park is available for guests’ use, with space to park one car undercover. Cars parked Yew Tree Farm are at owner’s risk.


Conditions of Stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well-being of guests. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests. In such circumstances, any outstanding account must be settled.


Damage and Breakages
Please take care of our home and properties. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it is much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.


Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, contagious diseases, and all similar events outside our control.


Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the stays featured on our website. It is your responsibility to ensure that the insurance cover you purchase is adequate for your needs. We do not check insurance policies.


Keys
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £30.00 per set plus any additional costs incurred if any additional work is required, such as, locks having to be changed.


Liability
We do not accept any liability for any damage, loss, or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees during the course of their employment.


Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of £6.50 to cover postage and packaging.


Missing Items
We reserve the right to charge for missing items.


Pets
Pets are not permitted in the Cottage or on the adjoining land. Well behaved assistance dogs are welcome.


Prices
We reserve the right to change our prices at any time. This does not affect bookings already made.


Smoking
Smoking, including the use of e-cigarettes, is NOT permitted within any part of the establishment. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.


Termination Policy
We reserve the right, at our discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.


We reserve the right to amend these terms and conditions at any time.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.


This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.